Account Management FAQ

What is the difference between a direct-to-consumer (DTC) subscription account and a TV Everywhere (TVE) account?

TV Everywhere accounts are accessed through your cable, satellite, or streaming provider’s login, and give you access to ROOT SPORTS content without a paid subscription. Fans who don’t subscribe to a cable/satellite/streaming services can subscribe directly to ROOT SPORTS Stream without first purchasing a cable, satellite or streaming plan.

I already have ROOT SPORTS through my cable provider, do I need to purchase a direct-to-consumer subscription?

No. If you already have ROOT SPORTS through a cable, satellite or streaming TV provider, you can access ROOT SPORTS content by creating an account and logging in with your TV provider credentials. You will have access to the same content available to direct-to-consumer subscribers.

How do I subscribe to ROOT SPORTS Stream?

In-market users can purchase a direct-to-consumer subscription through https://RootSportsStream.com or the ROOT SPORTS Stream App.

Follow “Subscribe Now” instructions on your preferred platform to access ROOT SPORTS Stream. Once subscribed, you will be able to stream across all devices by logging in with your ROOT SPORTS Stream account.

Does it matter on what platform I subscribe to ROOT SPORTS Stream?

Direct-to-consumer (DTC) subscriptions can be purchased through https://RootSportsStream.com (“Web Purchase”) or the ROOT SPORTS Stream App (“In-App Purchase”).

Please note that In-App Purchases are processed through the respective App Store. For example, if you purchased through ROOT SPORTS Stream on your iPhone, any subscription changes need to be managed through your Apple account.

Will my direct-to-consumer subscription auto-renew?

Yes, your direct-to-consumer (DTC) subscription will automatically renew every month on the first day following the end of your current subscription period. To avoid automatic renewal, subscribers must cancel the subscription prior to their current subscription period end date. After cancellation, subscribers will still be able to watch for the remainder of the current subscription period.

Is my direct-to-consumer subscription valid across all devices?

Subscribers can access ROOT SPORTS Stream across all supported devices. Just sign in with your ROOT SPORTS Stream credentials and start watching!

How do I change my payment method?

To view or edit your payment method used to purchase a subscription, visit your account page at https://RootSportsStream.com (if you purchased through RootSportsStream.com) or update your payment settings within the respective App Store where you purchased your subscription.

If you purchased your subscription by visiting https://RootSportsStream.com on your Internet browser

Visit https://RootSportsStream.com and sign in to your account.
Click on the “Account” button at the top of the page, then select the “Subscriptions” menu item.
Click on the “Manage Payment” button.

If you purchased your subscription on a mobile device or TV

Visit the respective app store to manage your subscription payment settings.

Can I pause my subscription?

You are not able to pause your subscription after purchasing.

How do I cancel my direct-to-consumer subscription?

You can cancel your direct-to-consumer (DTC) subscription at any time. The method of canceling depends on where you initially purchased the subscription. See below for how to cancel your subscription.

If you purchased your subscription by visiting https://RootSportsStream.com on your Internet browser

Visit https://RootSportsStream.com and sign in to your account.
Click on the “Account” button at the top of the page, then select the “Subscriptions” menu item.
Select the “Cancel Subscription” button.

If you purchased your subscription on an iOS device (iPhone, iPad, Apple TV)

Open the iOS App Store
Click on your profile image in the top right corner and click “Subscriptions”
Click ROOT SPORTS Stream and click “Cancel Subscription”

If you purchased your subscription on an Android device

On your Android device, go to subscriptions in Google Play
Select ROOT SPORTS Stream
Tap cancel subscription and follow the instructions

If you purchased your subscription on an Amazon Fire device

Open your Amazon account, go to “Your Memberships and Subscriptions”
Select “Manage Subscription” next to ROOT SPORTS Stream
Select “End Subscription” and confirm

If you purchased your subscription on a Roku device

On the Roku website

Go to my.roku.com/subscriptions.
Under Active subscriptions.
Select Root Sports Stream.
Select Manage subscription and then select Turn off auto-renew. Turning off auto-renew means you’ve canceled your subscription, and you will not be billed for it in the future.
After canceling your subscription, you’ll continue to have access to it until the end of your current billing cycle.

On your Roku device

Press the Home button on your Roku remote.
From the Home screen, use the arrow buttons on your remote to hover over and ROOT SPORTS Stream.
Press the Star button on your remote.
Select Manage subscription to view the renewal date and access additional options. If you don’t see this option, your subscription is not managed through Roku.
To cancel a subscription, select Turn off auto-renew. Your subscription will now only be active until the end of the current billing cycle.

How do I delete my account?

Deleting your account will erase your website and mobile app accounts, along with your username and password. Please be aware that doing so will unsubscribe you immediately from any further access to live and on-demand content on the ROOT SPORTS Stream App.

Visit https://RootSportsStream.com and sign in to your account.
Click on the “Account” button at the top of the page.
Select the “Account Settings” menu item.
Click on the “Delete Account” button at the bottom.

How do I reset the password on my account?

ROOT SPORTS Stream doesn’t use passwords – you either sign in with your 1) Apple ID, 2) Google account or 3) email address or mobile number with verification code.

How do I remove devices registered to my account?

Visit https://RootSportsStream.com and sign in to your account.
Open your Account by clicking on the person icon in the top right corner of the page, then select the “Account” menu item.
Click on the “Device Management” button.
Click on the small trash can icon on the device you wish to remove.

How do I request a refund?

Per the terms and conditions agreed to upon subscribing, all subscription payments are non-refundable. To ensure that you are not charged for future months, please cancel your subscription prior to the start of the next subscription period.

How do I change my email address on my account?

To change the email address on your account, please contact customer service at rss_support@rootsportsnw.com.

I subscribed using my Apple ID. Now I can’t login and/or it prompts me to purchase again. What’s going on?

If you subscribed using your Apple account/Apple ID, to login to ROOT SPORT Stream you will need to do so using the “Sign In With Apple” button on the login page. Do not enter the email address normally associated with your Apple account/Apple ID. When you subscribe using your Apple account/Apple ID, Apple creates an encrypted email account which is relayed to the App. Because of this, your normal Apple ID email address is not directly associated with your ROOT SPORTS Stream subscription and cannot be used for login.

If you would like to change the email associated with your account to enable you to login using your email address rather than your Apple account/Apple ID and the “Sign In With Apple” button, please contact us at rss_support@rootsportsnw.com and give us your name, the email address associated with your Apple Account/Apple ID and the new email address that you would like to have linked to your ROOT SPORTS Stream account.