ROOT SPORTS APP -Frequently Asked Questions– Click Here
How can I stream MLB games?
ROOT SPORTS is offering video providers the ability to deliver live MLB games on a streaming basis. The games will be available to those viewers who are a subscriber to a cable or satellite company which carries ROOT SPORTS. The games can be made available to stream from those providers’ platforms (web and app) who make available the games for streaming. For now, games are only available on MLB.com and the MLB At Bat app to customers whose provider agrees to allow MLB to authenticate the viewer as a subscriber of ROOT SPORTS. ROOT SPORTS also anticipates developing an app where games will be available for viewing, as well as on our website. To stream the games, you will need to be an authenticated pay TV subscriber of ROOT SPORTS.
Where do I go to see the games?
As always, you can see the games on your TV provider’s ROOT SPORTS channel. This offering will allow you to also see our broadcasts on the digital platforms of your provider, i.e., their website and app, the ROOT SPORTS web and app (once available) and MLB.com and MLB At Bat. At this moment, the only platforms capable of delivering the stream to customers are MLB.com and MLB At Bat. However, we anticipate having a ROOT SPORTS app in the very near future.
Is there an additional cost?
There is no additional cost as long as you are a valid video subscriber who subscribes to a video package that contains ROOT SPORTS. Data charges may apply for mobile app viewing. Please check with your provider.
Is ROOT SPORTS available without video subscription?
No, the only way to access digital streaming of ROOT SPORTS is to have a valid pay television subscription that contains ROOT SPORTS.
If my video provider does not carry ROOT SPORTS will I now be able to watch the Mariners games by streaming them on MLB.com or MLB At Bat?
No, the only way to stream the games on either platform in the local broadcast market is to have a valid pay television subscription that contains ROOT SPORTS.
Do I need an MLB.TV or At Bat paid subscription if I already have ROOT SPORTS as part of my cable/satellite package?
No, you will use your current video subscriber login to authenticate to watch games within the local broadcast market.
What other programming can I stream?
At this time, the only programming available for streaming are the live Major League Baseball games.
Can I stream NBA games?
Not at this time.
Can I stream MLS games?
At this time, ROOT SPORTS does not have the rights to stream MLS games.
How do I authenticate my video provider account?
You will choose your provider from the available options, and log in with your video subscriber login to be authenticated.
What providers are participating and can be authenticated?
At this time, 3 Rivers Communications, Access Montana, Ashland Home Net, Beaver Creek Cooperative Telephone, Clear Creek Communications, DirectLink, DIRECTV, Frontier Communications, Hood Canal Communications, Inland Networks, KPU Telecommunications, LocalTel Communications, Mid Rivers Communications, MINET, Northland Communications, Nemont, PMT, Rainier Connect, Wave, Whidbey Telcom, and Zito Media. Please visit MLB.com to find out if your provider has made live Mariners games available for online streaming.
What happens if my provider is not listed?
If your provider is not listed, they either do not carry ROOT SPORTS, or they are not making available the streaming rights. Please contact your provider to let them know you would like to receive this service.
I forgot my username and password. What do I do?
You will need to follow directions on your video provider’s site to recover your username and/or password.
What if I travel out of town; can I still stream the games?
Not at this time.
Will I get to see re-airs, pre, post, magazine shows?
MLB.com/MLB At Bat will not stream pre-, post- or magazine shows, however, when available, the ROOT SPORTS app and affiliate platforms will allow for pre- and post-show streaming. We also anticipate having other programming available for streaming in the near future.
Is there a way to stop, pause and or record the live games?
MLB.com/At Bat does allow you to stop or pause the live game as part of this service. Such features will vary between providers.
What are the technical requirements and what devices will work?
You will be able to watch from both PC and Mac platforms. Additionally, you will be able to watch on both Apple and Android devices. To watch games on any of these platforms, you will need to authenticate with your pay TV subscription credentials with a valid subscription to ROOT SPORTS.
If I am having technical problems with my PC, Mac or mobile who do I contact?
Please call MLB Customer Support at 866-800-1275.
AUDIO AND VIDEO
How can I get ROOT SPORTS in HD from my cable or satellite provider?
Please contact your cable or satellite provider directly and let them know you’d like to receive ROOT SPORTS in HD. They can advise you on availability, as well as, package and equipment requirements.
Audio or Picture Issues:
If you have an audio or picture issues, determine if this issue is present on other channels or only ROOT SPORTS. If present on other channels, please contact your cable or satellite provider. If it is only on ROOT SPORTS, please fill out a website ticket and we will respond during regular business hours.
How can I get Seattle Mariners, Seattle Sounders and Portland Timbers live game broadcasts outside of ROOT SPORTS broadcast territory?
If you are outside of the team’s regional television territory, Mariners, Sounders and Timbers games will be blacked out on ROOT SPORTS. Our distribution rights are only within the Mariners, Sounders and Timbers regional television territory. Team territories are dictated by the leagues, not by regional sports networks. Each of the professional leagues set defined areas for each team, with some counties exclusive to that team and some counties shared with other teams. DIRECTV, DISH Network and digital cable providers offer special out-of-market packages: the MLB Extra Innings package and the MLS Direct Kick. These season-long packages include most of the games that are telecast on ROOT SPORTS. Please note some games may still be subject to blackouts. For more information, contact your television service provider.
I live in the ROOT SPORTS network territory and my television provider doesn’t offer ROOT SPORTS. What can I do?
Call, email or utilize your provider’s Facebook and other online communities to let them know you want ROOT SPORTS added to your channel line-up.
Can I request a copy of a game?
ROOT SPORTS cannot reproduce Seattle Mariners, Seattle Sounders FC, Portland Timbers, Gonzaga, Big Sky Conference, high school or any other games or provide clips from the telecasts due to copyright agreements with our team partners.
I produced a sports show. How can I get my show on your network?
While ROOT SPORTS produces most of its own original programming, there is a limited amount of time made available to producers of sports shows with local interest. To have your show considered for telecast, please contact our Programming department at email@example.com.
If you have additional questions regarding programming, blackouts, or content issues, please contact your cable or satellite provider. If your issue cannot be resolved by your provider, please fill out a website ticket and we will respond during regular business hours.
ADVERTISING AND SALES
How can I advertise on ROOT SPORTS?
For advertising information or questions, please contact our Sales department at firstname.lastname@example.org.
Is ROOT SPORTS currently hiring?
For a list of open positions, please check our careers website.
Does ROOT SPORTS offer internships?
Yes, for a list of openings, visit our careers website.