Viewer FAQ’s

VIEWER FAQ

ROOT SPORTS APP FAQ

In addition to getting our award-winning sports coverage through traditional TV, ROOT SPORTS TV subscribers can now stream their favorite local teams through our mobile app and web platform.

 

ROOT SPORTS has local media rights for the Seattle Mariners, Utah Jazz, Vegas Golden Knights, and Portland Timbers as well as various college and high school level sports.

 

Sign-Up Section

Can I stream ROOT SPORTS?
ROOT SPORTS
offers a TV everywhere stream of our channel on both an app and web platform. Games will be available to those viewers who subscribe to a telco, cable or satellite provider or vMVPD which carries ROOT SPORTS and who has agreed to allow their customers access to the TV everywhere streaming service. 

 

Is there an additional cost to receive the TV Everywhere stream via ROOT SPORTS app or website?
There is no additional cost as long as you are a valid paid telco, cable, satellite or vMVPD customer who subscribes to a video package that includes ROOT SPORTS. Data charges may apply for mobile app viewing. Please check with your mobile provider.

 

Is ROOT SPORTS available for TV Everywhere viewing without being a paid telco, cable, satellite or vMVPD customer?
No, the only way to access digital streaming of ROOT SPORTS is to have a valid pay television subscription that contains ROOT SPORTS and whose provider has agreed to allow their customers access to the TV everywhere streaming service.

 

My cable, satellite, telco provider or vMVPD does carry ROOT SPORTS, but I do not see them on the TV Everywhere streaming provider list, what can I do?
Some TV providers have not yet accepted our offer allowing their customers access to our TV Everywhere stream via the ROOT SPORTS app or website. You may contact your telco, cable, satellite provider or vMVPD and request that they allow you access to stream ROOT SPORTS.

 

Can I stream all ROOT SPORTS content on the app and website?
NHL and MLS content is not currently available for streaming. Check back for future updates to our streaming programming line-up.

 

How do I sign into the streaming service on the web platform or mobile app?

Log-on to the web platform by clicking on the WATCH button on our website or downloading the mobile app. When prompted, select your cable, telco, satellite or vMVPD provider from the list, and input your username and password (same log-on you use to view and pay your bill online). If you don’t have an online account with your cable, telco, satellite or vMVPD provider please check their website or contact them directly to create one.

 

ROOT SPORTS OTT/vMVPD – Frequently Asked Questions

Is there an OTT/vMVPD option available where I live?

We are thrilled to offer customers in all regions another option to watch their favorite teams’ games with the launch of AT&T TV Now.

 

If your OTT provider in your region is not listed and you would like to see ROOT SPORTS or AT&T SportsNet on your provider, please call them and request that they add the network to their channel line-up.

 

Why am I not getting all the games on AT&T TV Now?

At this time AT&T TV Now is not able to provide all games when there is a scheduling conflict. NHL and MLS live games are not currently available on our streaming services. Check back for future updates to our streaming programming line-up.

 

I live in the Territory and I have AT&T TV Now but I can’t receive ROOT SPORTS?

At this time AT&T TV Now is only available to those customers that have the “CHOICE” or “ULTIMATE” package.

 

Technical Section

What are the technical requirements and what devices will work?
You will be able to watch from both PC and Mac platforms. Additionally, you will be able to watch on both Apple and Android devices. To watch games and other programming on any of these platforms, you will need to “authenticate” with your pay TV subscription credentials with a valid subscription to ROOT SPORTS.

 

What software will I need?
We support iOS and Android software on mobile as well as Chrome, Firefox, Safari, Internet Explorer and Edge for desktop viewing.

 

What does my video quality depend on?
Various factors affect video quality including device used, internet speeds, and current network congestion.

 

On the provider authentication page, my logon credentials are not working?
Contact your cable, telco, satellite or vMVPD provider and confirm the current email address they have on file. Also confirm that your subscribed level of service is a TV package that includes ROOT SPORTS.

 

What if I forgot my username and/or password?
Contact your cable, telco, satellite or vMVPD provider to learn how you can retrieve your username and/or password.

 

I am at work, within my local market, and using the web platform, why can’t I access the stream?

Depending on network restrictions set at your workplace, streaming may be blocked due to data usage limits, VPN providers that use out-of-state registration, or security limitations. If none of these restrictions exist, please check other technical and authentication issues above.

 

App Use Section

Is there a way to stop, pause and or record the live games?
Our app does not have pause or stop functionality enabled. You are also not able to record nor download for offline viewing.

 

Is there a way to take screenshots while playing video on my device?

Our app does not allow to take screenshots while watching our programming.

 

What data does ROOT SPORTS collect?
We confirm your TV subscription and use your location in order to verify that you are within our geographic footprint and qualify for viewing of the content provided. Please refer to our User Terms and Privacy Policy (found at https://northwest.rootsports.com/privacy-policy/) for additional details.

 

I am traveling out of town, will I still be able to stream the games on my phone or computer?
Unfortunately, currently you have to be within each region’s geographic footprint in order to stream the programming.


AUDIO AND VIDEO

How can I get ROOT SPORTS in HD from my television service provider?
Please contact your television service provider directly and let them know you’d like to receive ROOT SPORTS in HD. They can advise you on availability, as well as, package and equipment requirements.

 

Audio or Picture Issues:
If you have audio or picture issues, determine if this issue is present on other channels or only ROOT SPORTS. If present on other channels, please contact your cable, telco, satellite or vMVPD provider. If it is only on ROOT SPORTS, please contact us and we will respond during regular business hours.

 

PROGRAMMING

How can I get Seattle Mariners and Portland Timbers live game broadcasts outside of ROOT SPORTS broadcast territory?
If you are outside of the team’s regional television territory, Mariners and Timbers games will be blacked out on ROOT SPORTS. Our distribution rights are only within the Mariners and Timbers regional television territory. Team territories are dictated by the leagues, not by regional sports networks. Each of the professional leagues set defined areas for each team, with some counties exclusive to that team and some counties shared with other teams. DIRECTV, DISH and digital cable providers offer special out-of-market packages: the MLB Extra Innings package and the MLS Direct Kick. These season-long packages include most of the games that are telecast on ROOT SPORTS. Please note some games may still be subject to blackouts. For more information, contact your television service provider.

 

I live in the ROOT SPORTS network territory and my television provider doesn’t offer ROOT SPORTS. What can I do?
Call, email or utilize your provider’s Facebook and other online communities to let them know you want ROOT SPORTS added to your channel line-up.

 

Can I request a copy of a game?
ROOT SPORTS cannot reproduce Seattle Mariners, Portland Timbers, Gonzaga, Big Sky Conference, high school or any other games or provide clips from the telecasts due to copyright agreements with our team partners.

 

I produced a sports show. How can I get my show on your network?
While ROOT SPORTS produces most of its own original programming, there is a limited amount of time made available to producers of sports shows with local interest. To have your show considered for telecast, please contact our Programming department at northwest@rootsports.com.

 

Programming Issues:
If you have additional questions regarding programming, blackouts, or content issues, please contact your television service provider. If your issue cannot be resolved by your provider, please fill out a website ticket and we will respond during regular business hours.

 

ADVERTISING AND SALES

How can I advertise on ROOT SPORTS?
For advertising information or questions, please contact our Sales department at northwest@rootsports.com.

 

CAREERS

Is ROOT SPORTS currently hiring?
For a list of open positions, please check our careers website.

 

Does ROOT SPORTS offer internships?

Yes, for a list of openings, visit our careers website.