Apple/iOS Issues

May 20, 2025 Uncategorized

Frequently Asked Questions:  Apple/iOS Issues

Having trouble with your ROOT SPORTS Stream account on an Apple device? Find answers to common login, subscription, and account management questions below.

  1. Login & Authentication Issues
  • Q: I signed in with Apple and now I can’t log back in.
  • Q: I can’t authenticate or reconnect my Apple login after initial sign-up.
  • Q: I think I used the wrong email when signing in with Apple—how do I fix that?

A: These issues often occur when you sign up using “Sign in with Apple” and choose to hide your email address. Apple then creates a unique Private Relay Email (e.g., xyz123@privaterelay.appleid.com). This distinct email address is tied to your Apple login for our service and must be used for future logins or support inquiries.

What to Do:

    1. Sign In: Open the app or visit the website and select “Sign in with Apple.”
    2. Locate Email: Once logged in, navigate to Account Settings and find the email address associated with your profile.
    3. Verify Private Relay: If you see an address ending in @privaterelay.appleid.com, this is the correct email to use.
    4. Learn More: For details on how to find and manage your Apple Private Relay email, visit: Apple Private Relay Email Info
  1. Subscription Recognition & Access Issues
  • Q: I used “Sign in with Apple” and now it says I don’t have a subscription.
  • Q: I’m subscribed through Apple, but the app keeps asking me to subscribe again.
  • Q: My subscription is active on Apple, but ROOT SPORTS Stream doesn’t recognize it.
  • Q: I’m trying to log in on a second device, but it says I don’t have an active subscription.

A: If you subscribed through an iOS device (iPhone, iPad, or Apple TV) but the app isn’t recognizing your active subscription, you may need to manually restore your purchase.

How to Restore Your Purchase (iOS Devices Only):

    1. Open App: Launch the ROOT SPORTS Stream app on your iPhone, iPad, or Apple TV.
    2. Log In: Tap Login and sign in using the Apple ID associated with your subscription.
    3. Go to Settings: Navigate to Account Settings.
    4. Access Subscription: Tap on the Subscription section.
    5. Restore: Scroll down and tap Restore Purchase.
    6. Confirm: Confirm your Apple ID if prompted and follow any on-screen instructions.

Apple should then validate your previous purchase and grant you access to your plan.

  1. Account Management
  • Q: I accidentally created multiple accounts and can’t tell which one has the subscription.

A: If you suspect you have multiple accounts, check the email address shown in the Account Settings of each account you can access. Then, verify your active subscriptions directly through your Apple ID settings. If you’re still unable to identify the correct account with the active subscription, please contact our support team with the email addresses you’ve used.

Need Further Assistance?

  • For Login/Private Relay Issues: If you continue to experience login or subscription issues related to “Sign in with Apple,” please contact our support team and provide your specific Apple Private Relay email address.
  • For Subscription Restoration Failure or Account Confusion: If restoring your purchase doesn’t resolve the issue, or if you’re unsure which Apple ID holds your subscription, please contact our support team. Provide the email address shown in your ROOT SPORTS Stream account settings or any email addresses you might have used.