Technical Issues

TECHNICAL ISSUES

AUDIO AND VIDEO

How can I get ROOT SPORTS in HD from my television service provider?
Please contact your television service provider directly and let them know you’d like to receive ROOT SPORTS in HD. They can advise you on availability, as well as package and equipment requirements.

 

I am having audio and/or picture issues. How can I fix it?
If you have audio or picture issues, determine if this issue is present on other channels or only ROOT SPORTS. If present on other channels, please contact your cable, telco, satellite or vMVPD provider. If it is only on ROOT SPORTS, please contact us and we will respond during regular business hours.

 

My television broadcast is in Spanish and not English, or I cannot hear the broadcasters. How do I fix it?

Do you or have you ever applied the SAP (second audio program) audio channel on your TV or set-top box? This is found in the set-top box Main Menu à Setup à Setup Audio à Default Audio Track. The main track should be “English.”

Once you change the SAP to “off” or to “English,” you should be able to hear the broadcasters.

 

 

 

 

PROGRAMMING

How can I get Seattle Mariners, Seattle Kraken and Portland Timbers live game broadcasts outside of ROOT SPORTS broadcast territory?
If you are outside of the team’s regional television territory, Mariners, Kraken and Timbers games will be blacked out on ROOT SPORTS. Our distribution rights are only within the Mariners, Kraken and Timbers regional television territory. Team territories are dictated by the leagues, not by regional sports networks. Each of the professional leagues set defined areas for each team, with some counties exclusive to that team and some counties shared with other teams. DIRECTV, DISH and digital cable providers offer special out-of-market packages: MLB Extra Innings, NHL Center Ice and MLS Direct Kick. These season-long packages include most of the games that are telecast on ROOT SPORTS. Please note some games may still be subject to blackouts. For more information, contact your television service provider.

 

I live in the ROOT SPORTS network territory and my television provider doesn’t offer ROOT SPORTS. What can I do?
Call, email or utilize your provider’s Facebook and other online communities to let them know you want ROOT SPORTS added to your channel line-up. You can also subscribe to vMVPD provider AT&T TV or coming soon to fuboTV.

 

Can I request a copy of a game?
ROOT SPORTS cannot reproduce Seattle Mariners, Seattle Kraken, Portland Timbers, Gonzaga, Big Sky Conference, or any other games or provide clips from the telecasts due to copyright agreements with our team partners. 

 

I produced a sports show. How can I get my show on your network?
While ROOT SPORTS produces most of its own original programming, there is a limited amount of time made available to producers of sports shows with local interest. To have your show considered for telecast, please contact our Programming department at northwest@rootsports.com.

 

Programming Issues:
If you have additional questions regarding programming, blackouts, or content issues, please contact your television service provider. If your issue cannot be resolved by your provider, please fill out a website ticket and we will respond during regular business hours.

 

TECHNICAL SPECS

What are the technical requirements and what devices will work?
You will be able to watch from both PC and Mac platforms. Additionally, you will be able to watch on both Apple and Android devices. To watch games and other programming on any of these platforms, you will need to “authenticate” with your pay TV subscription credentials with a valid subscription to ROOT SPORTS.

 

What software will I need?
We support iOS and Android software on mobile as well as Chrome, Firefox, Safari, Internet Explorer and Edge for desktop viewing.

 

What does my video quality depend on?
Various factors affect video quality including device used, internet speeds, and current network congestion.

 

On the provider authentication page, my logon credentials are not working?
Contact your cable, telco, satellite or vMVPD provider and confirm the current email address they have on file. Also confirm that your subscribed level of service is a TV package that includes ROOT SPORTS.

 

What if I forgot my username and/or password?
Contact your cable, telco, satellite or vMVPD provider to learn how you can retrieve your username and/or password.

 

I am at work, within my local market, and using the web platform, why can’t I access the stream?

Depending on network restrictions set at your workplace, streaming may be blocked due to data usage limits, VPN providers that use out-of-state registration, or security limitations. If none of these restrictions exist, please check other technical and authentication issues above.

 

APP USE

Is there a way to stop, pause and or record the live games?
Our app does not have pause or stop functionality enabled. You are also not able to record nor download for offline viewing.

 

Is there a way to take screenshots while playing video on my device?

Our app does not allow to take screenshots while watching our programming.

 

What data does ROOT SPORTS collect?
We confirm your TV subscription and use your location in order to verify that you are within our geographic footprint and qualify for viewing of the content provided. Please refer to our User Terms and Privacy Policy (found at https://northwest.rootsports.com/privacy-policy/) for additional details.

 

I am traveling out of town, will I still be able to stream the games on my phone or computer?
Unfortunately, currently you have to be within each region’s geographic footprint in order to stream the programming.